Subscription and billing

The subscription is managed from Account area › Subscription, split into Plan, Payment and Invoices. One principle governs everything below: reading and exporting are always possible, even on a lapsed plan. The registry is compliance evidence, not a metered service.

What sets the price

Every feature is included, always. Guided triage, clock and reminders, public and white-label form, roles and escalation tiers, Slack and Teams alerts, SBOM integrations, API and webhooks, OIDC SSO, the registry with tamper-evident identifiers and the defence dossier: there is nothing a plan withholds from you. Selling the ability to comply with a law in instalments makes no sense.

What changes is the perimeter: how many managed products you declare. A managed product is the product, not its commercial spin-offs — SKUs, GTINs, hardware revisions, firmware versions and SBOMs are variants of the same product and are never counted separately. An archived product leaves the active perimeter and is not counted, but its history stays.

Values in between follow the same curve: adding one product never triggers a tier jump. Annual billing includes two months. Above 100 products we work from a quote, with a purchase order where needed: write to amministrazione@cranotify.eu.

Capacity is bought in Product slots: how many active Managed Products you may keep. While you stay within your slots, registering a product is immediate; if you try to go past them, the app does not slam the door — it opens a one-click slot purchase and creates the product right after. An archived product consumes no slot. Your CRA perimeter is what it is, and declaring it in full is exactly what you need: adding capacity is a few seconds' work, not a wall to hit.

Subscription states

The subscription has five states. The column that matters is the second-to-last: regulatory work never stops for a payment. What pauses when payment is not in order is only the creation of new billable resources — new Managed Products beyond the slots you own, and new API keys.

The state is shown in a band above the content, with the days remaining while you are in trial. Subscription also shows the grace notice (when a charge fails) and the suspension note, which states in writing that your regulatory records remain available.

A failed charge closes nothing abruptly: first it is «payment overdue» (grace, service running), and only after several consecutive failed attempts does it become «suspended». A successful payment returns you to «active» and resets the attempt count. You leave «canceled» only with a fresh payment — a new subscription —, never on its own: cancellation is terminal, but the data is untouched.

Activating or changing plan

1. From Subscription › Plan choose the plan and the period (monthly or yearly).
2. Payment happens on the payment provider's secure page: card details never pass through our systems.
3. On completion the plan is active immediately and the limits update.

From Payment you open the billing portal, where you update the payment method, download receipts and cancel.

Invoices

The invoice list shows number, date, plan, amount and state. For Italian electronic invoicing, fill in the legal name, VAT number, recipient code (SDI) and certified mail address under Company data: those are what ends up on the invoice.

Cancelling

Cancellation carries no penalty and takes effect at the end of the paid period. Before closing:

1. Export the registry as CSV (unfiltered).
2. Save the defence dossiers of the relevant cases.
3. Download the filing receipts attached to the cases.
4. Export the account data from Account area › Legal.

When the perimeter changes

There are no hidden caps and no seat limits: capacity is explicit, you measure it in Product slots and you add it when needed. Going past your slots is not a refusal — it is a one-click request to add a slot. Stopping you from declaring your real CRA perimeter would stop exactly what you are paying for, and what the law asks you to know; that is why capacity is added, not negotiated.

Enterprise contracts are the exception to the slot list price: a bespoke product limit is set by CRAnotify administration for the individual company (never by the customer), and acts as the effective cap in place of the purchased slots. For an enterprise agreement write to amministrazione@cranotify.eu.

Under Subscription › Plan, the «What if the perimeter changes?» panel shows what happens to the fee when you add or archive Managed Products, before you confirm. It is an estimate computed by the engine; it moves nothing on its own.

Archiving a Managed Product removes it from the active perimeter and from the count, but deletes nothing: history, evidence, cases, audit trail, SBOM history and documents stay where they are. Archiving is a perimeter fact, not a way to make proof disappear.