Support and contacts
If the manual does not answer, write to us. Quote your organisation code (in Account area › Company and people › Company data) and, if the problem concerns a case, its number: it cuts the response time considerably.
Channels
General enquiries
Everything else, including sales contact and the partner programme.
info@cranotify.euResponse times
| Type of request | Picked up within | Preferred channel |
|---|---|---|
| Deadline running out, filing blocked | a few working hours | phone, then the form under «Deadline running out / urgent» |
| Technical problem preventing work | 1 working day | form, «Technical problem» |
| Question about usage or the flow | 1 working day | form, «Question about the compliance flow» |
| Subscription and billing | 1–2 working days | form, «Subscription and billing» |
Enterprise customers have a named contact and channels agreed in the contract: use those — they take precedence over this form.
Support form
Processing of the data sent through this form is described in the privacy notice. You will receive an automatic confirmation at the address given; if it does not arrive, check the spam folder and write to support@cranotify.eu.
Before you write
These three pages resolve most of the requests that reach us:
- Troubleshooting — email not received, filing rejected, clock not running, sign-in blocked.
- Subscription — what changes when the trial lapses and how to get writing back.
- Filing — why the receipt is mandatory and which formats are accepted.
Reporting a security issue
For a vulnerability in CRAnotify itself, write to security@cranotify.eu: we accept coordinated disclosure and respond within the times stated in our security.txt. The public form inside your application is instead for reports about your products (see Public reporting form).